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Privacy Policy

Goodwysh Policies

At Goodwysh, we’re committed to delivering luxury, personalized gifts with a seamless and delightful experience. To ensure transparency and clarity, we’ve outlined our key policies below.

 

1. Order and Customization Policy

  • Customization: Each gift is thoughtfully designed and personalized based on your input. Please ensure all details provided for customization (e.g., names, messages, logos) are accurate.

  • Approval Process: For highly customized designs, we may provide a proof for your approval before finalizing production.

  • Changes to Orders: Any changes to your order must be requested within 24 hours of confirmation. Once production begins, modifications may not be possible.

 

2. Payment Policy

  • Pricing: All prices are listed in [currency] and are inclusive of applicable taxes unless stated otherwise.

  • Payment Methods: We accept major credit/debit cards, bank transfers, and online payment gateways.

  • Deposit: For large or custom orders, a deposit may be required to begin production.

 

3. Shipping and Delivery Policy

  • Shipping Options: We offer domestic and international shipping. Delivery times may vary depending on location and shipping method.

  • Timely Delivery: While we strive to deliver on time, delays caused by unforeseen circumstances (e.g., customs, weather) are beyond our control.

  • Tracking: You will receive tracking information once your order is dispatched.

 

4. Return and Refund Policy

  • Customized Products: Due to the personalized nature of our gifts, returns or exchanges are not possible unless there is a defect or error on our part.

  • Damage Claims: If your order arrives damaged, please contact us within 48 hours with photos and details. We’ll work to resolve the issue promptly.

  • Refund Eligibility: Refunds are provided for defective or incorrect items after verification. Shipping fees are non-refundable.

 

5. Privacy Policy

  • Personal Information: We respect your privacy and use your information solely for fulfilling orders and improving our services.

  • Secure Transactions: Your payment and personal details are protected with industry-standard security measures.

 

6. Intellectual Property

  • All designs, packaging, and materials created by Goodwysh remain our intellectual property. Custom designs may not be reproduced without our consent.

 

7. Contact and Support

For any questions, concerns, or assistance, our customer support team is here to help!

 

Thank you for choosing Goodwysh. We’re honored to be part of your special moments!

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