Price :
QTY :
CART TOTALS :
There are items
in your cart
CART TOTALS :
Your shopping bag is empty
Go to the shopPrivacy policy
# Privacy Policy
**Last Updated: August 2026**
This Privacy Policy explains how Silver Leaf Tea Private Limited, operating the brand GoodWysh ("GoodWysh", "we", "us", or "our"), collects, uses, discloses, and protects the personal information of visitors and customers ("you" or "your") who use our website www.goodwysh.com (the "Website") or otherwise interact with our gifting concierge services.
By accessing or using the Website, placing an order, or submitting an enquiry through our Business Concierge, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Website.
---
## 1. Who We Are
GoodWysh is a premium gifting concierge brand operated by Silver Leaf Tea Private Limited, registered at 6 Bishop Lefroy Road, Paul Mansion, Ground Floor, Kolkata, West Bengal 700020, India.
For any questions about this policy or how your information is handled, you may reach us at:
Email: support@goodwysh.com
Phone: +91 62922 70238
## 2. Information We Collect
We collect information in the following ways.
### 2.1 Information you provide directly
- **Account and order information**: name, email address, phone number, billing address, and shipping address when you create an account, place an order, or check out as a guest.
- **Personalisation details**: gift messages, recipient names, occasion details, and any other information you choose to add to a personalised gift or message card.
- **Business Concierge and enquiry details**: company name, designation, industry, approximate order quantity, budget range, delivery timelines, and any other information you share when submitting a bulk order or Business Concierge enquiry.
- **Privé Club enquiries**: contact details and preferences shared when you request access to our invite-only curated tier.
- **Communications**: information you provide when you contact us by email, phone, WhatsApp, or through a contact form, including any attachments you send us.
- **Payment-related information**: when you make a payment, our payment partner Razorpay collects your payment details (such as card number, UPI ID, or net banking credentials) directly. GoodWysh does not collect, store, or have access to your full card number, CVV, or banking passwords. See Section 5 below for details.
### 2.2 Information collected automatically
When you browse our Website, certain information may be collected automatically, such as your IP address, browser type, device type, operating system, pages viewed, time spent on pages, and referring website. This is standard for most websites and helps us keep the Website secure and functioning correctly.
At present, GoodWysh does not run analytics or advertising tracking tools such as Google Analytics, Google Tag Manager, or Meta Pixel on the Website. If we introduce any such tools in the future, we will update this Privacy Policy accordingly and, where required by law, seek your consent through a cookie banner before any non-essential cookies are set.
### 2.3 Cookies
We may use essential cookies that are strictly necessary for the Website to function, such as cookies that keep items in your shopping cart or keep you logged into your account. These essential cookies do not require separate consent under applicable law, as they are necessary for providing the service you have requested. We do not currently use non-essential cookies for analytics, advertising, or tracking purposes.
## 3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including packaging, personalisation, and delivery
- To communicate with you about your order, including confirmations, dispatch updates, and delivery status
- To respond to your enquiries, including Business Concierge and Privé Club requests
- To provide customer support
- To send you important notices about your account, transactions, or changes to our policies
- To improve our products, services, and Website experience
- To detect, prevent, and address fraud, security issues, or technical problems
- To comply with applicable legal and regulatory obligations, including those relating to tax, accounting, and payment processing
We do not sell your personal information to third parties, and we do not use your personal information for purposes unrelated to those listed above without informing you first.
## 4. No Discounts, Offers, or Marketing Spam
GoodWysh operates on a no-discount, no-offer brand philosophy. We do not run promotional discount campaigns, and we will not bombard you with unsolicited marketing communications. Where we do send occasional brand communications, such as invitations to Privé Club or updates on new collections, you may opt out at any time by writing to support@goodwysh.com.
## 5. Payment Processing Through Razorpay
All payments on the Website are processed through Razorpay Software Private Limited, a Reserve Bank of India regulated and PCI DSS compliant payment gateway.
- When you make a payment, you are redirected to or interact with a secure payment interface provided by Razorpay.
- Razorpay collects and processes your payment information, such as card details, UPI ID, or net banking credentials, directly and in accordance with its own privacy policy and security standards.
- GoodWysh does not store your complete card number, CVV, or banking passwords on our servers at any time.
- We receive only the information necessary to confirm that a payment has been successfully completed, such as a transaction ID, payment status, and the amount paid.
- For details on how Razorpay handles your payment data, please refer to Razorpay's own privacy policy at razorpay.com.
## 6. How We Share Your Information
We share your personal information only in the following circumstances:
- **Payment processing**: with Razorpay, to process your payments securely, as described in Section 5.
- **Delivery and logistics**: with our shipping and courier partners, to deliver your order to the address you provide. We share only the information necessary for delivery, such as name, address, and phone number.
- **Service providers**: with vendors who help us operate the Website and our business, such as hosting providers, IT support, and customer service tools, under confidentiality obligations consistent with this policy.
- **Legal requirements**: where required to comply with applicable law, regulation, legal process, or a valid governmental request.
- **Business transfers**: in connection with a merger, acquisition, or sale of business assets, in which case your information may be transferred as part of that transaction, subject to confidentiality commitments.
We do not share your personal information with third parties for their own independent marketing purposes.
## 7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to comply with our legal, accounting, and tax obligations. Order and transaction records are typically retained for the period required under Indian tax and consumer protection law. If you close your account or ask us to delete your information, we will do so unless we are required to retain it for legal or regulatory reasons.
## 8. Data Security
We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes secure connections (SSL/TLS encryption) on our Website and reliance on PCI DSS compliant payment processing through Razorpay. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
## 9. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to our legal retention obligations
- Withdraw consent for any processing that is based on consent
- Raise a grievance regarding the handling of your personal information
To exercise any of these rights, please contact us at support@goodwysh.com. We will respond to your request within a reasonable time and in accordance with applicable law.
## 10. Children's Privacy
The Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
## 11. Third Party Links
The Website may contain links to third party websites, such as social media platforms. This Privacy Policy does not apply to those third party websites, and we encourage you to review their privacy policies separately.
## 12. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of the Grievance Officer are as follows:
Name: Isha Sirohia
Email: meetisha@gmail.com
If you have any grievance regarding the processing of your personal information or any other concern relating to this Privacy Policy, you may write to the Grievance Officer, who will address your concern within the timelines prescribed under applicable law.
## 13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
## 14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:
**Silver Leaf Tea Private Limited (operating as GoodWysh)**
6 Bishop Lefroy Road, Paul Mansion, Ground Floor, Kolkata, West Bengal 700020, India
Email: support@goodwysh.com
Phone: +91 62922 70238