Shipping policy

# Shipping Policy

**Last Updated: August 2026**

This Shipping Policy explains how GoodWysh, a brand operated by Silver Leaf Tea Private Limited, prepares and delivers your order. Please read this alongside our Return and Refund Policy and Terms of Service.

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## 1. Delivery Coverage

GoodWysh currently delivers Pan India. If you are ordering for delivery to a location we are unable to service, we will inform you at the time of order confirmation and offer a full refund for that order.

## 2. Processing and Delivery Timelines

Each GoodWysh gift is personalised and packed to order. Orders are delivered within 5 to 7 business days from the date of order confirmation, Pan India. Delivery timelines may vary slightly depending on your location, the complexity of personalisation requested, and courier conditions. Business days exclude Sundays and public holidays.

For Business Concierge and bulk corporate orders, delivery timelines are confirmed separately in writing based on order volume, branding requirements, and the delivery date you specify at the time of enquiry.

## 3. Shipping Partners

We work with trusted third party courier and logistics partners to deliver your order safely. Once your order is dispatched, you will receive tracking information where available, so you can follow your order's progress.

## 4. Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your payment. We reserve the right to update our shipping charges from time to time.

## 5. Address Accuracy

Please ensure that the delivery address, pincode, and contact number you provide at checkout are complete and accurate. GoodWysh is not responsible for delays or failed deliveries arising from incorrect or incomplete address information provided by you. If a package is returned to us due to an incorrect address, we will contact you to arrange redelivery, which may involve an additional shipping charge.

## 6. Delays

While we make every effort to deliver within the stated timelines, delivery dates are estimates and not guaranteed, as they can be affected by factors outside our control, such as courier delays, weather, or circumstances beyond our reasonable control. We will keep you informed if we become aware of a significant delay to your order.

## 7. Packaging

Every GoodWysh order is packed with care to protect its contents and preserve the unboxing experience. If your package arrives visibly damaged, please refer to our Return and Refund Policy for the steps to raise a claim.

## 8. Contact Us

For any questions about the shipping status of your order, please write to us at support@goodwysh.com or call +91 62922 70238, quoting your order number.

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**Silver Leaf Tea Private Limited (operating as GoodWysh)**
6 Bishop Lefroy Road, Paul Mansion, Ground Floor, Kolkata, West Bengal 700020, India